How can there be more adventure when the Yellowstone trip ended Sunday and I got home Tuesday night? I've been to work two days already! Well, this blog entry isn't about my adventure, it's about my suitcase's adventure.
When I arrived in Boston Tuesday night, one of my bags was on the carousel, but not the other--not the black bag, which I borrowed from my mom to bring home all the good stuff I purchased while in Albuquerque. I found a very nice Southwest baggage claim staff member and she filled out the paperwork to initiate the search and promised to call to keep me posted. At noon, I had a message from her saying it hadn't arrived yet but they were continuing to watch for it. Then Kristin, our great administrative assistant, got a call from Logan Lost and Found. They had my suitcase. It had been found at the car rental terminal. What?! I didn't go anywhere near the car rental terminal. No one quite knows how it got there. We have to assume that someone accidentally picked up this bag thinking it was their own and then figured out it wasn't theirs. But why did they ditch it at car return? If they were coming back to Southwest to pick up their bag, why didn't they just bring my bag back at the same time? The baggage claim people and I could not imagine any other scenarios.
In my Tuesday night conversation at Southwest, they said they would FedEx my bag to me in Farmington when they did get it. But now it's obvious this isn't Southwest's issue. They got my bag to Boston, I just didn't get it off the carousel before someone else did. The Lost and Found person explains how they can get my bag to UPS for me. It will cost $20 plus packaging and shipping. I decide to call Southwest to let them know they're off the hook, but also to ask them how much it would cost to use their FedEx service. No way, they say. It's still their responsibility and they will pay to get my suitcase to me. Even though it's clearly not their fault, they're going to get my suitcase to me! The agent calls Lost and Found then calls me back. The FedEx guy has already come for his last run of the day, but she convinced him to come back and get my suitcase, so she personally ran over to lost and found to pick it up and get it to the FedEx guy.
By the time I finished, I had worked with three different Southwest agents and two Logan Lost and Found agents. All of them were kind, generous, understanding, knowledgable, and easy to talk to. And then there's the Fed Ex guy. Heaven only knows how many different folks my adventuresome little suitcase had encounters with. Hopefully there was only the one scummy person who didn't take responsibility for his/her actions and that all the other people it encountered were as awesome as the folks I encountered.
And tonight when I got home from work, look who was waiting for me at my front door.
I LUV SOUTHWEST AIRLINES!!
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